How to browse products in the catalogue
The AccessMeds catalogue helps users discover available products without relying only on manual search. This article explains how to browse, filter, and review products before adding them to a cart.
How to browse products
Open the catalogue or order page
Navigate to the product catalogue or the order creation page where products are displayed in a browsable grid.
Use the search bar
Search by product name, SKU, or brand name. Use specific keywords if the product list is large. If the first search does not work, try another identifier such as the brand or SKU.
Use category filters
If the platform shows product categories, choose the category that best matches the product type you are looking for.
Review the product card
Each product card may show: product image, brand, product name, pack size, selling price, and stock status.
Open the product details panel
The product detail view helps users inspect more information before adding an item to cart, including dosage form, active ingredient, storage guidance, and prescription status.
What to do if a product is not listed
- Try a broader keyword
- Remove filters
- Search by brand instead of product name
- Use the custom product request flow if it is truly unavailable
How to add items to cart and place an order
This article explains the standard AccessMeds ordering flow from product selection to final order submission.
Before you begin
- You are signed in
- Your business profile is active and usable
- You have selected the correct products
- You know which payment method you want to use
Step-by-step ordering flow
Find the product
Use the catalogue search, category filter, or product detail panel to locate the item you want to buy.
Add the item to cart
On the product card or detail sheet, select the quantity if needed and click Add to Cart. Confirm it appears in your cart with the correct quantity.
Review your cart
Before proceeding, review product names, quantities, unit prices, and subtotal. If you added the wrong quantity, adjust it before checkout.
Review order charges
The order summary should show subtotal, tax where applicable, shipping or delivery fee, and total amount.
Choose a payment method
Depending on what is available in your account, you may be able to pay using card or gateway payment, wallet, or credit.
Submit the order
Once everything has been reviewed, place the order. After submission, expect a confirmation response, an order number, and a status label in the orders list.
How custom product requests work
Not every required product will always be available in the catalogue. AccessMeds supports a custom product request flow that lets users ask for products that are unavailable or not yet listed.
When to use a custom product request
- The product is not in the catalogue
- You need a specific brand not currently listed
- You want to attach an image to help sourcing
- You need an item reviewed by the admin or procurement team
Information you should provide
- Product name
- Preferred brand
- Drug form or product form where relevant
- Quantity needed
- Supporting notes
- Product image if available
How the request flow works
Open the custom request option
From the order or catalogue area, select the option for Custom Request or Request Product.
Fill in the request form
Enter the product details as clearly as possible. If you know the exact brand, strength, pack size, or form, include them in the request.
Upload an image if useful
If you have a photo of the product pack, prescription reference, or packaging, attach it where supported. This reduces sourcing errors.
Submit the request
After submission, the request usually becomes an order-like item in a review state such as pending admin review.
What order statuses mean and how tracking works
Order tracking helps users understand where an order is in the fulfilment lifecycle. AccessMeds may show both an order status and a payment status, and users should read them separately.
Common order statuses
Pending admin review
The order has been received but still needs internal review. This is common for custom requests or flows that require manual validation.
Confirmed
The order has passed an initial review and has been accepted for processing.
Processing
The order is being prepared internally. This may include sourcing, picking, validation, or fulfilment preparation.
In transit or out for delivery
The order is already moving through the delivery process.
Delivered
The order has been completed successfully.
How to track an order
Open the orders page
Go to the orders list and identify the order by order number, date, amount, or product summary.
Open the order details
The order details page shows: order number, date, order items, status badge, payment status, delivery information, and notes.
Review both fulfilment and payment information
Do not assume the order is complete simply because payment succeeded. Read both statuses together.